1. Does ModiGold offer Cash on Delivery (COD)?
Yes, ModiGold offers Cash on Delivery (COD) for eligible PIN codes across India. COD availability may vary depending on your location.
2. What payment methods are accepted by ModiGold?
ModiGold accepts UPI, Debit Cards, Credit Cards, Net Banking, Wallet Payments, and Cash on Delivery (COD) for a smooth shopping experience.
3. Are online payments secure on the ModiGold website?
Yes. All online payments on the ModiGold website are processed securely through Razorpay's encrypted payment gateway, ensuring complete security for customer transactions.
4. How long does ModiGold take to deliver orders?
Most orders are processed quickly and delivered within 3-7 business days depending on the delivery location and courier partner availability.
5. Does ModiGold deliver products across India?
Yes, ModiGold offers shipping services to customers across most locations in India.
6. How can I track my ModiGold order?
Once your order is dispatched, ModiGold will share tracking details via SMS, WhatsApp, or email so you can monitor your shipment status in real time.
7. Can I cancel my order after placing it on ModiGold?
Order cancellations are accepted only before dispatch. Once an order has been shipped, cancellation requests cannot be processed.
8. What is the ModiGold refund policy?
ModiGold follows a strict no-refund policy. Refunds are not available after purchase.
9. Does ModiGold provide product replacement?
Yes, ModiGold offers replacement only in cases of manufacturing defects, damaged products received during transit, or incorrect products delivered.
10. How long do I have to report an issue with my order?
Customers must report any issue within 48 hours of delivery to be eligible for a replacement request.
11. What documents are required for a replacement request?
To process a replacement request, ModiGold may ask for your order number along with product photographs or videos showing the issue clearly.
12. Can I change my delivery address after placing an order?
Yes, address changes can be requested before the order is dispatched. Please contact the ModiGold support team as soon as possible.
13. Will I receive an invoice for my purchase?
Yes, every successful order placed with ModiGold includes an invoice for your records.
14. Are taxes included in the product prices?
Applicable taxes and charges are clearly displayed during checkout to maintain complete pricing transparency.
15. What should I do if my order delivery is delayed?
If your order is delayed beyond the estimated delivery timeline, you can contact the ModiGold customer support team for assistance.
16. What if I receive a damaged package?
Customers are advised to inspect the package at the time of delivery and report any issues within 48 hours with supporting images.
17. How can I contact ModiGold customer support?
You can contact the ModiGold support team through Phone, WhatsApp, Email, or the Contact Us page available on our website.
18. What are ModiGold customer support hours?
The ModiGold support team is available during business hours to assist customers with orders, payments, shipping, and replacement requests.
19. Is my personal information safe with ModiGold?
Yes. ModiGold values customer privacy and implements appropriate security measures to protect customer information and transaction details.
20. Why should customers choose ModiGold?
ModiGold is committed to offering quality products, secure payment options, transparent policies, reliable shipping, and responsive customer support to provide a seamless shopping experience.